Privacy Policy

Last updated: January 15, 2025

This Privacy Policy explains how RocketPlay Casino, operated by Dama N.V. ("we", "our", or "the Casino"), collects, uses, and safeguards the personal information of users accessing our services from Australia and other jurisdictions.

1. Information We Collect

We collect information you provide directly when you register an account, make a deposit, or contact our support team. This includes your full name, date of birth, email address, residential address, phone number, payment method details, and identity verification documents required under our KYC (Know Your Customer) obligations.

We also collect information automatically, including IP address, browser type, device identifiers, pages visited, session duration, and referral source. This data is used for fraud prevention, analytics, and service improvement.

2. How We Use Your Information

  • To verify your identity and comply with anti-money laundering regulations
  • To process deposits, withdrawals, and account-related transactions
  • To provide customer support and respond to queries
  • To send promotional communications (only where you have opted in)
  • To detect and prevent fraud, cheating, and other prohibited activities
  • To comply with our Curaçao gaming licence obligations

3. Data Sharing

We do not sell your personal data to third parties. We may share information with payment processors, identity verification services, fraud prevention platforms, and regulatory bodies as required by law. All third-party processors are bound by strict data handling agreements.

4. Data Retention

We retain your personal data for as long as your account is active and for a minimum of five years after closure in accordance with anti-money laundering and gaming regulations.

5. Cookies

Our website uses essential, functional, and analytical cookies. You may manage cookie preferences through your browser settings. Disabling certain cookies may impact the functionality of the site.

6. Your Rights

Under applicable data protection laws, you have the right to access, rectify, or delete your personal information. To exercise these rights, contact our support team at privacy@rocketplay.com.

7. Contact

For any privacy-related questions, contact Dama N.V. at Abraham de Veerstraat 9, Willemstad, Curaçao, or via our Contact page.